Walker360 is proud to announce that we are now ISO 9001:2015 certified! This certification reflects our commitment to high quality and continuous improvement. ISO is a worldwide certification for companies demonstrating conformance with quality management system. If you are unfamiliar with ISO standards or are curious on how this particular certification impacts your business printing services with Walker360, keep reading to learn more.
What is ISO?
The ISO (International Organization for Standardization) is a leading independent, non-governmental international organization that brings together experts from all over the world to develop International Standards. Comprised of 167 different countries, ISO works to better society as a whole by providing various requirements to drive innovation and standardized processes across all business industries. Businesses that are recognized with an ISO certification are considered to be proactive in their industry for providing high-quality service in their specific category. There are multiple certifications a business can apply for through an ISO accredited external certificate body.
What are International Standards?
For each of the certificate bodies, there are a list of requirements a business must meet to receive the certification. This list is called the International Standards and is a list of modern and proactive business requirements agreed upon by industry experts. Standards cover a wide variety of business functions including technology, healthcare, environmental impact, customer service, quality management systems, energy consumption and so much more.
What does the ISO 9001:2015 certification mean?
Walker360 qualified and applied for the ISO 9001:2015 Quality Management Systems certification. The ISO 9001:2015 certification focuses on Quality Management Systems and evaluates these two areas within a business:
- Needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory regulatory requirements
- Aims to enhance customer satisfaction through effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements
Only 0.6% of companies in the U.S. achieve this certification distinction.
Certificates in the ISO 9000 family are the world’s best-known quality management standard for companies and organizations of any size. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach, and continual improvement.
How did Walker360 qualify for the ISO 9001:2015 certification?
We worked diligently for months to update our internal processes, provide documentation and attend conference calls to obtain this certification. We were also audited multiple times to ensure all our employees in every department understood and followed the ISO list of International Standards. Fortunately, there were many processes and steps Walker360 already had in place that followed the International Standards. There were very few items Walker360 had to change or start documenting to earn the ISO 9001:2015 Certification.
How long does ISO 9001 certification last?
Now that Walker360 is an ISO 9001:2015 certified printer, we will have certification for the next 3 years. But we know that quality management isn’t something to just stop working on, there is always room for improvement. We will continue to implement the most efficient quality management practices so you can have the best products and the best service. During those three years, there are periodic checks to ensure that good practices are being maintained. At the end of the three-year period, we will submit a reassessment process to get it renewed again. Since we will already be collecting the proper data and performing at the highest standards, we will have no issue getting our ISO 9001:2015 certification renewed.
How does this help my business?
Walker360 seeks to continuously improve and update our products and services to provide the highest level of quality to your business. ISO Standards are considered the highest level of efficiency and continual improvement in the world. Every stage of our printing process has been evaluated against these standards and is following these standards accurately. Whether you are a long-time customer of Walker360 or a brand-new customer, this certification serves as reassurance for you that Walker360 is taking every possible step to provide outstanding customer service.
Our promise to you.
Walker360’s quality policy states that we will consistently provide outstanding print and mail services on time and on budget, always meeting or exceeding our client’s specifications and expectations. To continually improve and refine our processes in order to achieve customer satisfaction while meeting all ISO 9001:2015 and customer requirements. To train and update all our staff on the latest requirements and processes for maintaining your business’ data with the highest level of integrity and security. To build lasting creditability and relationships that our customers can depend on us, no matter what the job entails. To us, ISO 9001:2015 certification is much more than just checking a box. Certification represents our commitment to continuously improving our performance for our customers.